Terms of Service

• Service. The Arivaran platform and everything we provide through it, including the dashboard, the endpoint agents, the command-line tools, and the interfaces we publish.
• You. The person accepting these terms. Where you accept them for an organization, “you” means that organization, and you confirm that you are authorized to bind it.
• Your Content. The data you or your endpoints send to the Service, including backup content, metadata, configuration and anything you publish through it.
• Account. Your Arivaran login and the workspace it belongs to.

• You must be at least 16 years old, and old enough to enter a contract where you live, to hold an account.
• The information you give us when you sign up must be accurate, and you must keep it current.
• You are responsible for what happens under your account, including the actions of anyone you invite into your workspace.
• Keep your credentials safe. Turn on multi-factor authentication. Tell us at security@arivaran.ai promptly if you believe your account has been compromised.
• If you sign in through Google, Apple, Microsoft, GitHub or an identity provider your organization operates, keeping that account secure is your responsibility too, because it controls access to ours.

Text messages. If you sign up with a mobile number, Arivaran texts you a one-time sign-up code only when you request one: one message per request. Message and data rates may apply. Reply STOP to opt out or HELP for help, or contact support@arivaran.ai. Carriers are not liable for delayed or undelivered messages. How we handle your mobile number is described in section 3.3 of our Privacy Policy.

How we handle the identity data we receive at sign-in is described in section 4 of our Privacy Policy.

You keep all rights in Your Content. We claim no ownership of it.

You grant us only the narrow permission we need to run the Service for you: to store, copy, transmit, deduplicate, index the metadata of, and restore Your Content at your direction, and to do the same through the sub-processors listed in our Privacy Policy. That permission exists to operate the Service and for nothing else.

You are responsible for having the right to send us Your Content, and for having a lawful basis where it contains other people's personal data. Where we process personal data on your behalf we do so as your processor, under our Data Processing Agreement; ask compliance@arivaran.ai for the current copy.

Use the Service lawfully and do not use it to harm others. Specifically, do not:

• Break the law, or infringe anyone's intellectual property or privacy.
• Store or distribute malware, or use the Service to stage an attack on anyone.
• Attempt to access another customer's data, or probe, scan or test the security of our systems except under a written agreement with us.
• Interfere with the Service's operation, evade its quotas or rate limits, or resell capacity you were given for your own use, unless your agreement with us says you may.
• Publish, through our remote-access or publishing features, content you would not be entitled to publish yourself, or use a published endpoint to relay traffic on someone else's behalf without their knowledge.
• Monitor or access an endpoint or a person's screen without the authority to do so. Our remote-access features ask the person at the keyboard for consent, and you must not work around that.
• Misrepresent your identity or your authority to act for an organization.

If you find a security problem in the Service, please tell us at security@arivaran.ai rather than exploiting it. We will not pursue good-faith research reported that way.

• Provide the Service with reasonable skill and care.
• Apply the security measures described in section 11 of our Privacy Policy, stated at the level of precision at which they are actually deployed.
• Keep your data in the region assigned to your account, as described in section 12 of the Privacy Policy.
• Tell you about a personal-data breach affecting you without undue delay, as our Data Processing Agreement requires.
• Give you at least 30 days' notice of a material change to these terms, or to the Privacy Policy, or before we engage a new sub-processor.
• Let you export Your Content while your account is active, and for 30 days after it ends.

• Current plans and prices are published at arivaran.ai/pricing. Free plans have the usage limits shown there.
• Paid plans are billed in advance for the period you choose, and renew for the same period unless you cancel before it ends.
• Fees exclude taxes, which we add where we are required to.
• We will give at least 30 days' notice before a price change affects you. It takes effect at your next renewal, and you may cancel instead.
• If a payment fails we will tell you and give you a reasonable chance to fix it before we restrict the account.

While Arivaran is in development preview, prices are provisional and may change. Where you have a signed order form, that order form governs your fees and prevails over this section.

The Service, its software and its documentation remain ours and our licensors'. Nothing here transfers ownership of them. You may use them only as these terms allow. The Arivaran name and logo are ours; do not use them to suggest we endorse you without asking.

Some components we distribute include open-source software under its own licence. Where a licence grants you more than these terms do, that licence prevails for that component. Notices ship with each component.

If you send us feedback or suggestions, we may use them to improve the Service without owing you anything for them. You do not have to send us any.

The Service can connect to things we do not run: Google, Apple, Microsoft and GitHub sign-in, Microsoft 365, cloud storage, ticketing and chat integrations, and identity providers your organization operates. Those services are governed by their own terms and their own privacy policies, and we are not responsible for what they do or for their availability. Where you connect one, you confirm you are entitled to.

We will use reasonable efforts to keep the Service available, and to give notice of planned maintenance where we can. We do not yet publish a status page you can read without an account, so for current or historical availability please ask support@arivaran.ai and we will tell you.

Where we can identify that data was lost or corrupted through our fault, we will tell you what we know, what we have done, and what we recommend, rather than waiting to be asked.

We warrant that we will provide the Service with reasonable skill and care, and that we have the right to grant you the rights in these terms.

Beyond that, and to the extent the law lets us exclude them, the Service is provided as it is, without other warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

Neither of us is liable to the other for indirect, incidental, special, consequential or punitive loss, or for lost profits, lost revenue or lost goodwill, even if we were told it was possible.

Each party's total liability arising out of these terms is limited to the fees you paid or owed us for the Service in the 12 months before the event giving rise to the claim. Where you are on a free plan and have paid us nothing, that limit is the greater of what a paid plan for your usage would have cost for those 12 months or one hundred United States dollars.

These limits do not apply to your obligation to pay fees due, to either party's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or to anything else the law does not permit to be limited.

You will defend and indemnify us against third-party claims arising from Your Content or from your use of the Service in breach of section 4, and we will defend and indemnify you against third-party claims that the Service as we supplied it infringes their intellectual property. In each case the party seeking indemnity must tell the other promptly, let it control the defence, and cooperate reasonably.

• You may close your account at any time from the dashboard, or by writing to support@arivaran.ai.
• Either of us may end a paid plan at the end of its current period by giving notice before that period ends.
• We may suspend or end your access if you materially breach these terms and do not fix it within 30 days of our notice, or immediately where your use is unlawful, endangers the Service, or endangers other customers. We will tell you why, and we will restore access if the cause is resolved.
• We may discontinue a free plan, or a feature within it, on 30 days' notice.

When your account ends you can export Your Content for 30 days. After that we delete it on the schedule in section 8 of our Privacy Policy. Sections 3, 7, 10, 11, 12 and 14 survive termination. If we end your account without cause, or you end it because we materially breached, we will refund fees covering the period you paid for but did not get.

Until then: nothing in these terms is intended to deprive you of the protection of the mandatory law of the country where you live, or of the right to bring a claim in your local courts where that right cannot be contracted away. If you are a consumer in the European Economic Area or the United Kingdom, your local consumer law applies to you regardless of what this section eventually says.

Also still open, and being worked on rather than quietly omitted: our registered postal address is not yet published on this site; there is no contractual service level (section 9); and these terms have not yet been through external legal review. Where you have a signed order form or master agreement with us, that document prevails over these terms wherever the two conflict.

• Whole agreement. These terms, the Privacy Policy, our Data Processing Agreement and any order form you signed are the whole agreement between us about the Service.
• Changes. We may change these terms. For a material change we will give at least 30 days' notice by email to your account address and by publishing the new version here. If you keep using the Service after it takes effect, you accept it. If you do not, you may close your account and we will refund the unused part of any prepaid period.
• Assignment. You may not transfer this agreement without our written consent. We may transfer it to a successor in a merger, acquisition or sale of assets, and will tell you if we do.
• Severability. If a court finds a provision unenforceable, the rest stays in force and that provision is narrowed only as far as needed.
• No waiver. If we do not enforce something straight away, we have not given up the right to enforce it later.
• Notices. We write to your account email address. You write to compliance@arivaran.ai.
• No third-party rights. No one other than you and us can enforce these terms.

Questions about these terms: compliance@arivaran.ai. Questions about privacy: dpo@arivaran.ai. Everything else: support@arivaran.ai.